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Financial Aid FAQs


How do I accept my award letter?
To access your online award letter
• Go to the Maryville Portal at community.maryville.edu
• Log-in with your username and password
• Click on AccessMU for students
• Select the academic year, click SUBMIT
• There is another SUBMIT button on the award letter. The SUBMIT button links you to your funding so you can accept or reject your funding. You have to choose accept or reject on your award letter to complete the financial aid process. Viewing your award letter is not accepting your award letter.

Who is my loan servicer?
Go to nslds.ed.gov to find out your loan servicer. To access your loan servicer information, you must provide your FSA ID and password.

How do I find out the total loan amount I have borrowed?
Go to nslds.ed.gov to find out the loan amount you have borrowed. To access your information about borrowed loans, you must provide your FSA ID and password.

How do I qualify for scholarships if I am a new student?
• Your admission counselor will determine your eligibility when your admission credentials are reviewed for acceptance.

How do I renew my scholarships?
• Your scholarships will be renewed if you meet the renewal cumulative GPA required for the specific scholarship. Your cumulative GPA will only be reviewed at the end of spring semester of each year.

How do I reduce my financial aid award?
You will need to fill out the adjustment to financial aid form.
• Complete and send the form to the Student Service Center via email ssc@maryville.edu or fax to the Student Service Center at (314) 529-9925.

How do I start the financial aid process?
File your FAFSA at fafsa.ed.gov.
• When complete, Maryville University’s financial aid specialists will determine the type of funding you are eligible for and will notify you once your award letter has been created.
• You will be notified via your Maryville email account.
• FAFSA processing time may vary dependent on the time of year.

What are helpful financial aid websites?
FAFSA
Federal Student Aid
FSA ID
Loan Payment Amounts
Plus Loan Application
Complete Master Promissory Note and Entrance Counseling
State of Missouri Financial Aid
National Student Loan Data System for students
Outside Loans
Scholarship search
Teach Grant

How do I complete the financial aid process?
Choose accept or reject on your award letter. Viewing your award letter is not accepting your award letter.

If you are an undergraduate student and you are a first time federal loan borrower
• You will need to complete the Master Promissory Note and Entrance Loan Counseling at studentloans.gov.

If you are a graduate student and a first time federal loan borrower
• You will need to complete a Master Promissory Note and Entrance Loan counseling at studentloans.gov.
• You must also complete Plus Loan Entrance Counseling if you are applying for a graduate plus loan at studentloans.gov.

If you are a graduate student, who has borrowed federal loans before, accepted your plus loan and has never applied for a graduate plus loan
• You must complete a Plus Loan application and Plus Loan Entrance counseling at studentloans.gov.

If you are a first time Maryville University student and have borrowed federal loans while attending other universities or colleges
• You will need to complete the Master of Promissory Note for Maryville University at studentloans.gov.

If you have already borrowed loans for your education at Maryville University
• You have already completed a Master Promissory Note for Maryville University. If you continue to borrow loans for your education at Maryville University, your original Master Promissory note will be valid for 10 years.

For more information please refer to the steps required to complete you financial aid process listed in your award letter or contact the Student Service Center at 314-529-9360 or ssc@maryville.edu.

How does the financial aid refund process work?
The financial aid refund process for each semester begins at the end of the second week, with funds being received by eligible students in the third and fourth weeks. Refunds are issued weekly thereafter.

How long does it take for the financial aid department to receive my Master Promissory Note and Entrance Counseling?
It takes at least 24 hours for the financial aid department to see that the student has completed the Master Promissory Note and Entrance Counseling.

What year of the FAFSA do I need to fill out?
For spring 2017 or Summer 2017, a student needs to fill out a 2016/2017 FAFSA. If a student is starting school in Fall 2017, the student will need to fill out a 2017/2018 FAFSA. When students go to the FAFSA website, the first FAFSA application that populates is the 2017/2018 FAFSA. The student needs to make sure they find and complete the appropriate FAFSA(s) application based on the semester(s) and year (s) attending. The FAFSA website is fafsa.gov.

What if I am a non-tax filer?
A non-tax filer form will need to be completed.
• The student or parent can get the non-tax filer form from the IRS website at irs.gov.
• Complete the non-tax filer form.
• Send the form to the Student Service Center at ssc@maryville.edu or fax the form to (314) 529-9925.

Why didn’t you use my refund to cover my previous term balance?
Maryville University is required by law to only utilize financial aid funds in the semester the funds were awarded. Maryville University is not allowed to utilize those funds in any other term.

When will I receive my refund?
Refunds are processed after a course starts. Federal law prohibits Maryville University from taking funds from students until the student starts their class. Even though a student may have a refund indicated on their account, Maryville’s financial aid department still needs to make sure that the student’s financial aid will cover the student’s tuition fees. The process can take two weeks.

Why am I receiving two separate refunds in one semester?
Refunds are processed after a course starts. Federal law prohibits Maryville University from taking funds from students until the student starts their class. If a student has a refund for Fall A and Fall B classes, then the student will receive two separate refunds. The refund for Fall A will be dispersed about two weeks after Fall A classes start. The refund for Fall B will be dispersed about two weeks after Fall B classes start.

How does the One Fee affect my VA benefits?
The VA will cover the One Fee and will still issue a book stipend as long as the student does not opt out of the book coverage in the One Fee. In order for a VA student to get their books from Maryville University, they have to accept the One Fee. If a VA student opts out of the book coverage in the One Fee, then the VA will decrease the book stipend by $100 and they student will not be able to receive books from Maryville University.

How does my VA benefit refund get processed?
Credit balances for students using VA benefits must be first reviewed by the Student Service Center staff. Once reviewed, the Student Service Center staff will determine if the VA student refund will be given to the student or the VA.

What if my FAFSA application indicates that I need to verify my citizenship?
The student will need to present their verification of citizenship documents in person to the Student Service Center located in Gander Hall. Naturalization papers with a photo ID or a passport is needed.

If a student is unable to provide the verification of citizen documents in person, then contact the Student Service Center at (314) 529-9360. They will provide you with the form that needs to be completed by the student then notarized. A copy of Naturalization papers and a photo ID must also be notarized. The notarized form and copies of Naturalization papers and photo ID should be mailed to the Student Service Center, Gander Hall, 650 Maryville University Drive, St. Louis, MO. 63141.