Convenience Fees FAQs
Maryville University onlys accept credit card payments for student account balances online through the online student account management system, My Account. Credit card payments made through the online system are charged a convenience fee of 2.85% (minimum $3 convenience fee). The University accepts e-check, check, cash, and debit card payments without a convenience fee.
Why Does Maryville University Charge A Fee For Credit Card Payments?
Maryville University is committed to providing a range of payment options to students. The cost of bank merchant fees associated with processing credit card payments for student account payments have been prohibitively expensive. Previously, Maryville University absorbed these fees. After careful evaluation and consideration, the University concluded that these fees do not advance the educational value for our students or the overall student experience, and as of July 1, 2013, the University no longer absorbs the cost of credit card fees for student account payments.
Why is the convenience fee 2.85%?
The service charge fee is determined, charged, and collected by the third-party credit card payment processor with whom Maryville contracts.
How can I avoid paying a convenience fee?
You can avoid paying a convenience fee by utilizing one of the following payment options:
- Online – Payments can be made by e-check (ACH payments from a checking or savings account) or by pin-less debit.
- Mail – Personal check payments or money orders can be mailed to:
Attn: Solution Squad
650 Maryville University Drive
Saint Louis, MO 63141
- In Person – The Solution Squad accepts cash, check, and debit card payments in the Visitor Center in Gander Hall.
Why can credit card payments for student account charges only be accepted online?
Credit card payments for student account balances are processed by our third-party vendor, and not by Maryville University. Because of this, Maryville University does not accept credit card payments in person, by mail, or over the phone.
Can I make a credit card payment over the phone?
Maryville University does not accept payments over the phone. If you wish to pay your student account by credit card, you will need to utilize the online student account management system, My Account.
Can I pay in person with a credit card on my student account?
The Solution Squad accepts cash, check, and debit card payments in the Visitor Center in Gander Hall, but does not accept credit card payments in person. If you wish to pay your student account by credit card, you will need to utilize the online student account management system, My Account.
If I make a credit card payment in error, will the convenience fee be refunded?
The convenience fee is non-refundable under any circumstances. If a payment is made in error, only the payment will be refunded.
If I Use My Debit Card To Pay My Student Account Charges, Will I Be Charged A Convenience Fee?
If you select the pin-less debit option online or pay in person with a debit card you will not be charged a fee. If you choose to process your debit card as a credit card through the online payment system, you will be charged a convenience fee.
Will The Convenience Fee Appear On My Student Account?
The convenience fee is assessed through the online system, and will not be reflected on your student account. The convenience fee will appear as a separate charge on your credit card statement.
How Will My Student Account Payment Convenience Fee Appear On My Credit Card Statement?
Your credit card statement will reflect two separate charges. One charge for the student account payment, and a separate charge for the convenience fee.
Do Other Universities Charge A Convenience Fee For Credit Card Transactions?
Credit card convenience fees are not unique to Maryville University. Other Universities do charge convenience fees for credit card transactions on student accounts.
Will Maryville University Accept Credit Card Payments For Non-Student Account Charges?
Maryville University accepts credit cards for payments without a service fee for non-student account payments, which include enrollment deposits, student organizations, alumni events, etc.