Convenience Fees FAQs


What is changing?

Maryville University will only accept credit card payments for student account balances online through the online account management system, My Account, beginning July 1, 2013. Credit card payments made through the online system will be charged a convenience fee of 2.75% (minimum $3 convenience fee). The University will continue to accept e-check, check, cash, and debit card payments without a convenience fee.

Why is Maryville University charging a fee for credit card payments?

Maryville University is committed to providing a range of payment options to students.  The cost of bank merchant fees associated with processing credit card payments for student account payments have been prohibitively expensive. To date, Maryville University has absorbed these fees. After careful evaluation and consideration, the University concluded that these fees do not advance the educational value for our students or the overall student experience, and beginning July 1, 2013, the University will no longer absorb the cost of credit card fees for student account payments.

Why is the convenience fee 2.75%?

The rate is determined by a third party vendor, TouchNet, who Maryville contracts to provide a secure online student account management system. The service charge fee is charged and collected by TouchNet.

How can I avoid paying a convenience fee?

You can avoid paying a convenience fee by utilizing one of the following payment options:

  1. Online – Payments can be made by e-check (ACH payments from a checking or savings account) or by pin-less debit.
  2. Mail – Personal check payments or money orders can be mailed to:
    Maryville University
    Attn: Student Service Center
    650 Maryville University Drive
    Saint Louis, MO 63141
  1. In Person – We will continue to accept cash, check, and debit card payments in the Student Service Center.

 

Why can credit card payments for student account charges only be accepted online?

Credit card payments for student account balances will be processed by our vendor, Touchnet, not Maryville University. Because of this, Maryville University will no longer accept credit card payments in person, by mail, or over the phone.

Can I make a credit card payment over the phone?

We will no longer accept credit card payments in person. If you wish to pay your student account by credit card, you will need to utilize our online system, My Account, which is available on through the Student Portal (http://my.maryville.edu) under Access Maryville.

Can I pay in person with a credit card on my student account?

We will no longer accept credit card payments in person. If you wish to pay your student account by credit card, you will need to utilize our online system, My Account, which is available on through the Student Portal (http://my.maryville.edu) under Access Maryville.

If I make a credit card payment in error, will the convenience fee be refunded?

The convenience fee is non-refundable under any circumstances. If a payment is made in error, only the payment will be refunded.

If I use my debit card to pay my student account charges, will I be charged a convenience fee?

If you select the pin-less debit option online or pay in person with a debit card you will not be charged a fee. If you choose to process your debit card as a credit card through the Touchnet system, you will be charged a convenience fee.

Will the convenience fee appear on my student account?

The convenience fee is assessed through the online system, and will not be reflected on your student account. The convenience fee will appear as a separate charge on your credit card statement.

How will my student account payment convenience fee appear on my credit card statement?

Your credit card statement will reflect two separate charges. One charge for the student account payment, and a separate charge for the convenience fee.

Are other universities charging a convenience fee for credit card transactions?

Credit card convenience fees are not unique to Maryville University. Other Universities are charging convenience fees for credit card transactions on student accounts.

Will Maryville University continue to accept credit card payments for non-student account charges?

Maryville University will continue to accept credit cards for payments without a service fee for non-student account payments, which include enrollment deposits, transcript requests, alumni events, etc.


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