Online Student FAQs
The Maryville community is 10,000 students and more than 500 employees strong. Our students in the online program represent diverse areas of study and are located across the country. We know the coronavirus pandemic is impacting all of you in myriad ways – many of you work full time and have a family to care for in addition to keeping up with coursework. Your health and the health of your family is a top priority for all of us at Maryville. We’re here for you and want to provide support for you during these challenging times.
The FAQs below have been prepared to answer questions you may have as we all navigate the pandemic. As circumstances warrant and addition questions arise, we will update the FAQs. Please check back periodically.
- I recently applied or am planning to apply to Maryville University. Will college/office closures affect the receipt of my application, the application deadlines, or admission decisions?
The changes impacting our physical campus have no impact on our ability to serve students. Please move forward with the application process and continue to work closely with your enrollment advisor should you need assistance.
- I am in the midst of applying to Maryville University, and I’m worried that school, college, or office closures may impact my ability to request for transcripts. What can I do?
We are being very flexible with conditional admission consideration based on unofficial transcripts when possible. Please work with your enrollment advisor if you have any concerns.
- Will I be able to access admission personnel during this time? For example, I have an appointment scheduled with an enrollment advisor later this month, is that going to be canceled?
Support services for online students are unchanged; this includes your access to admission personnel such as enrollment advisors.
- My personal situation has been impacted by COVID-19 and I need to defer my application to the next term, how do I do that?
As you normally would, please contact your enrollment advisor for individualized guidance as needed. Your advisor will continue to be available for you and your questions via text, email, and phone.
- I have been planning to take my TOEFL (or other official English proficiency exams) but in my area, those have been postponed or closed. Will there be any exceptions if I am planning to apply for Summer term?
We understand there may be added outside factors that could impact each individual’s application. If you have any concerns, we advise you to alert your enrollment advisor regarding your situation and we will work to find the best solution on a case-by-case basis.
- If I am planning to start classes in the summer term and campus remains closed for a while, will that affect courses and/or communication with faculty?
We are advising our online students to register for their summer courses as originally intended. We do not anticipate interruptions to courses. We live in a digital world; our robust technology capabilities and faculty resources remain unchanged.
- What if my faculty member becomes sick and cannot teach my online class?
We have existing processes in place for faculty who have health issues arise. Faculty will work directly with their schools and colleges should this occur. We do not anticipate interruptions to courses.
- I heard all campus classes are going online, too. Will there be any impact to technology services/resources? What is Maryville doing to address this potential strain?
The change to on-campus classes moving to a virtual environment will not impact tech support or availability to online students.
- Are there any departments, services, or personnel that we may be unable to reach at this time?
Services for online students are unchanged.
- If one of my peers is impacted by the coronavirus and I’m unable to complete a group project, will I be penalized?
Our faculty and staff are dedicated to supporting our students in this time of uncertainty. If outside factors are influencing your ability to complete coursework, we advise you to alert your professor about your individual situation. If you need further assistance, you can reach out to your student support advisor. Faculty and advisors will help address each issue on a case-by-case basis to ensure the best possible resolution for all people involved.
- I take online classes, but I live in St. Louis. Can I still go to campus to study and access resources like the library?
You can continue to use the virtual services of the Library. Because of the stay-at-home order issued by the St. Louis county and city you may not visit campus until that order is lifted.
- I work in healthcare (or another impacted industry), and I’m working overtime. What if I simply don’t have time for my coursework right now? What should I do?
At Maryville University, the health and safety of our students, our staff, and their families are our top priorities. We understand there may be added factors in each individual’s scenario. If the outbreak and spread of COVID-19 is influencing your ability to complete coursework, we advise you to alert your professors to get class-specific guidance regarding your situation.
- I am a nursing student and my participation in my clinical is impacted. How will this affect my progression?
The COVID-19 situation is changing daily, if not more often, and I want to let you know that the administration, faculty and staff in the School of Nursing are very cognizant of the anxiety this is producing across the country. We will work with each of you to make sure that there is as little disruption to your progression in the program as possible. This is an unprecedented situation for all of us, and we will work on solutions as the issues arise. Above all, we want you to be safe and healthy. As always, don’t hesitate to reach out to your concentration coordinator.
- I’m scheduled to graduate this May and planned to attend commencement. Is it still happening?
In consideration of restrictions recently announced from the both St. Charles County and St. Louis County as well as guidance from the CDC limiting gatherings to 50 people for the next 8 weeks and to adequately protect our graduates, faculty and staff, we have made the difficult decision to cancel all in-person commencement and related activities for the spring semester.Commencement represents an important celebration of our graduates’ academic journey and accomplishments and we are working to develop alternative plans to celebrate our graduates’ accomplishments. Additional information will be emailed to those registered for graduation as plans emerge and posted on this page. Please check back for updates.
- Who can I contact if I need to defer classes this term?
As you normally would, please contact your student support advisor for individualized guidance. Your advisor will continue to be available for you and your questions via text, email, and phone.
- I am worried about the future impact of the pandemic, should I delay registration for summer term courses?
We are advising our online students to register for their summer courses as originally intended. Should something change within your personal circumstances and impact your ability to continue classes, please contact your student support advisor for individualized guidance.