On Campus Students
With the St. Louis city and county governments enacting a stay-at-home order from Monday, March 23 through April 22, many of you will have questions about how Maryville will proceed with its day-to-day operations and provide for students who still need to reside on campus. Colleges and universities are considered essential businesses during this time, so we will continue virtual and online learning through the end of the spring semester. Many of our employees have already been working remotely as this pandemic has evolved, and with the new St. Louis city and county stay-at-home order, all employees will continue to provide teaching, support services and life coaching from their home offices.
- Does this mean I can’t go outside the apartment or leave campus?
At this time, it is OK to go outside for walks or to get fresh air if you are not in a group and you practice proper social distancing.
- Am I allowed to have other students/visitors come visit me during the stay-at-home order
No. For your safety as well as their safety of others, we need to help fight the spread of coronavirus by staying in your apartment and practicing social distancing.
- How often will food be distributed for approved residential students living on-campus? How do I get more if my supply runs out?
Residential students will receive a week’s worth (three per day) of prepackaged meals at a time. The meals will available for pick up in the dining hall between 10 am – 2 pm Sunday, March 22nd. If a student needs more food before the next planned pick-up time (Sunday, March 29th between 10 am – 2 pm), they will need to go get their own groceries or use a meal delivery service to have food delivered. Note: mobile ordering from Fresh Ideas is not available during the stay-at-home order.
- I have dietary restrictions, who should I contact about the food and care packages for approved residential students?
Please contact Dr. Nina Caldwell, Vice President for Student Life, at 314-529-9283 or by email at firstname.lastname@example.org.
- Is there a fee for the food or is it covered by meal plans?
There is a not a fee for food that will be delivered to students under the mandatory shelter in place order.
- Will the nurse’s office be open?
The Office of Health and Wellness is not open on campus, but there are virtual options you can access through the Health and Wellness website. You can reach our Health and Wellness staff at 314-529-9520 or email@example.com. If you have symptoms related to COVID-19, please call the health department emergency line at 1-800-392-0272. For other serious health issues, please go to the Emergency Room. St. Luke’s, across Conway Road, is within walking distance. If you feel too unwell to walk or do not have a car, please call 911.
- Who can I contact in case of an emergency?
In case of an emergency, you can call Public Safety at 314-529-9500 or call 911.
- Who can I contact if I start feeling symptoms of the coronavirus?
If you have had close contact with a person with confirmed COVID-19 and are experiencing symptoms such as fever, cough and shortness of breath, please call your health care provider and the local coronavirus hotline. If you are a Missouri resident, call 314-615-2660. If you are a resident of another state, contact your county or state health department. Coronavirus testing in the U.S. is constantly evolving and can vary by location. Check with your primary care provider and local health department to determine if testing is indicated.
- I’ve been hearing the terms quarantine and isolation a lot. What is the difference?
Both terms are methods of preventing the spread of illness, they do not mean the same thing.
- Isolation refers to separating people who are sick from those who are not sick.
- Quarantine refers to separating people who are, or may have been, exposed to a pathogen, but are not showing signs of illness. Quarantine is used to make sure individuals are not contagious by minimizing contact with people who were not exposed during an illness’ incubation period — the time it takes for symptoms to emerge.
- The pandemic is a lot to handle. What should I do if I’m concerned about my or someone else’s mental health?
Maryville students always have access to counseling support. We offer a 24-7 Support Line for students. You can call the line to speak with a mental health professional free of charge anytime of the day or night. Reach the Support Line at 314-529-6630. At any time, if you or someone you know is in crisis, you can also call the National Suicide Prevision Lifeline at 1-800-273-TALK (8255), or text the National Alliance on Mental Illness at 741741.
Other mental health resources can be found at: https://www.maryville.edu/studentlife/services-programs/personal-counseling/.
- If I stay on campus and there is someone on campus who gets COVID-19, how will Maryville keep me from being exposed to the virus?
The university has taken and will continue to take precautionary steps to clean and disinfect campus as recommended by the Centers for Disease Control (CDC). Because of the nature of the coronavirus and its ability to spread via surface and human contact, it is essential that everyone take personal responsibility for their hygiene, making smart decisions to keep themselves healthy and consider those around you in all of your activities.Any Maryville employee that tests positive for the coronavirus, will be immediately asked to self-quarantine and will not be allowed on campus until they have been cleared to do so by health official
We will work with local health officials to determine appropriate housing for any student living on campus who tests positive for the coronavirus. They will be required to self-isolate and monitor for symptoms. In the event that an infected student is advised by local health officials to stay on campus, we have an inventory of rooms prepared for quarantining such individuals, and the services and personnel prepared to accommodate this special circumstance.
- How will I receive packages? Will they be delivered to the apartments?
In an effort to reduce potential interaction, all mail and packages will be delivered to the Parcel Locker System. Notifications will be sent to your email with a code to open the locker. The lockers are accessible 24 hours per day. If you require additional assistance please contact Shawn in the Document and Mail Center at firstname.lastname@example.org.
- Is there someone I can contact for questions about the dining hall?
Should you have questions, please contact Nina Caldwell at 314-529-9283 or by email at email@example.com.
- I don’t own a car. Will there be a way to get off campus if I need to go to the grocery store or pharmacy?
Students are able to reserve a vehicle through the carshare program by going to the Maryville CarShare Program.
Residential Students Now Living Off Campus
- I don’t live in St. Louis County or City and am not under the stay-at-home restriction, may I come to campus?
Even if you live in a community outside of St. Louis city or county that is not under the stay-at-home order, you may not come to campus once the order is in place because Maryville is in this jurisdiction and needs to do its part to reduce population density.
- What happens to my mail?
General Services will notify you when you receive mail. Mail and packages will be sent to the address Maryville has on file. If your mailing address is different than what is on file, reply to General Services email notification to update your address.
- Will students who moved out of campus housing early be issued a credit or refund for room and board?
Maryville will review all student housing and meal plan accounts for the spring semester. All residential students will see an amount posted to their spring account based on a 6-week prorated housing amount and the remaining meal plan balance.
It is important to understand each residential student has a different account and scholarship profile. Therefore, refunds must be handled on a case-by-case basis by the Divisions of Operational Excellence and Finance. If a student has an outstanding balance, the adjustment will be applied toward the balance before a refund is issued.
All refunds will be processed by Thursday, April 9. To receive the refund or credit via direct deposit, students can complete a refund profile at maryville.edu/epaylogin. If there is no refund profile on file, students can expect their check in the mail in approximately 10 business days.
- What is the amount students will be refunded for housing and meal plans?
Students will be refunded for their prorated room and board amount and remaining meal plan balance. It’s important to note, each residential student has a different account and scholarship profile so amounts will vary.
- I was unable to travel to Maryville to move my belongings out of my residence hall room. Will I be eligible for a refund or credit?
Yes. If you were unable to move your belongings out of campus housing, the amount of your refund or credit will not be affected.
- What if I currently have an outstanding balance on my account? Will I still receive a refund?
If there is an outstanding balance due on a student’s account, the adjustment will be applied toward the balance first before a refund is issued.