IT Services & Policies
The following Acceptable and Responsible Use Policy applies to the use of all Maryville University owned computing resources including but not limited to desktop microcomputers, file servers, mid-range computing systems, network connections, web servers and web sites, proxy servers, email systems, computer lab facilities and computer facilities located in classrooms and meeting rooms. Users of these systems must:
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Comply with all federal, Missouri, and other applicable law; all generally applicable university rules and policies; and all applicable contracts and licenses. Examples of such laws, rules, policies, contracts, and licenses include: the laws of libel, privacy, copyright, trademark, obscenity, and child pornography; the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act, which prohibit "hacking", "cracking", and similar activities; the University's code of student conduct; the Maryville University Policy Manual, the University's sexual harassment policy; and all applicable software licenses.
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Respect the right of others to be free from harassment or intimidation to the same extent that this right is recognized in the use of other communication.
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Respect copyrights, intellectual-property rights, and ownership of files. Unauthorized copying of files belonging to others or to the University may constitute plagiarism or theft. Accessing or modifying files without authorization (including altering information, introducing viruses or Trojan horses, or damaging files) is unethical, may be illegal, and may lead to sanctions.
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Protect all passwords and accounts from unauthorized access. The owner of the account is responsible for keeping the account password private and secure and for all activity that takes place on their account, whether intentional or unintentional. The owner of the account must report all unauthorized or illegal activity on the account to the Information Technology Help Desk immediately.
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Use only those computing resources that they are authorized to use and use them only in the manner and to the extent authorized. Ability to access computing resources does not, by itself, imply authorization to do so. Users are responsible for ascertaining what authorizations are necessary and for obtaining them before proceeding. Accounts, passwords, and other authentication mechanisms, may not, under any circumstances, be shared with, or used by, persons other than those to whom they have been assigned by the university.
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Respect the finite capacity of those resources and limit use so as not to consume an unreasonable amount of those resources or to interfere unreasonably with the activity of other users. Although there is no set bandwidth, disk space, CPU time, or other limit applicable to all uses of university computing resources, the University may require users of those resources to limit or refrain from specific uses in accordance with this principle. The reasonableness of any particular use will be judged in the context of all of the relevant circumstances.
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Limit the personal use of university computing resources and refrain from using those resources for personal commercial purposes or for personal financial or other gain. Personal use of university computing resources is permitted when it does not consume a significant amount of those resources, does not interfere with the performance of the user's job or other university responsibilities, and is otherwise in compliance with this and other university policy. Further limits may be imposed upon personal use in accordance with normal supervisory procedures.
Users who engage in electronic communications with persons in other states or countries or on other systems or networks should be aware that they may also be subject to the laws of those other states and countries and the rules and policies of those other systems and networks. Users are responsible for ascertaining, understanding, and complying with the laws, rules, policies, contracts, and licenses applicable to their particular uses.
The purpose of this policy is to establish appropriate security requirements and restrictions on accessing and using University computers, computer systems and networks and safeguarding University information.
This policy covers all University owned and maintained computers, computer systems, computer networks and electronic communications facilities, the users of all such systems and networks, all computers connected to the Maryville network, and to all University computing facilities. This policy represents the minimum security requirements that must be followed. The Director of Information Technology is the Maryville University officer responsible for the establishment of and carrying out computer and network security policy.
a. Authorized access: An access by an authorized individual to a computer resource in a manner that is appropriate and work related.
b. Authorized modification: A change to any data or system, in any form, that is done for reasons that are both appropriate and work related, and that has been authorized by the appropriate University official.
c. Denial of Service (DOS): An intentional, organized effort that is designed to prevent, delay, or hinder the authorized access to computer or network resources.
d. Privileged access: An Authorized user who has been granted additional rights or powers, typically reserved for the system administrator, on a computer system.
e. Generic account: An account that is used by more then one individual to access a system for the purpose of sharing data, files, or programs.
f. Local security protections: Security options that can be set on an individual system.
g. IP address: A group of four numbers, of a format similar to "131.265.856.4" that is used to uniquely identify a computer or other hardware connected to the University network.
h. Change control process: An orderly method of applying and tracking authorized modifications to software programs and operating systems that are designed to improve security or performance of the system, such as performing software updates and installing patches.
i. Account: An established protocol that allows a user to access and use one or more university computer systems for legitimate academic or other university work. Accounts are established in accord with the provisions of university policies that govern access and use of these computer systems.
I. General
1. Appropriate security shall include protection against unauthorized access to, use of, copying or distribution of information; unauthorized modification or destruction of information; denial of service; and protection against unauthorized access of computers, computer systems and networks.
2. University computers and computer systems may be used and networks may be accessed only by individuals authorized by the University. Issuance of an account and access to any University system must be approved by an authorized University official. Questions regarding authorization and permitted uses must be referred to the Director of Information Technology.
3. Any attempt by an individual to gain privileged access, as defined in Definitions (d.), or access to any account or system not belonging to that specific individual, on any University system, is prohibited, unless approved by the Director of Information Technology.
4. Individual accounts may not be transferred to or used by an individual other than the authorized individual account holder. Sharing accounts or passwords is prohibited.
5. Generic accounts, intended to be used by more then one user, shall not be allowed on any computer, computer system or network without prior written authorization from the Director of Information Technology.
6. Access to all University data centers and processing facilities shall be restricted to properly authorized users.
7. All University computers, computer systems and networks will be compliant with all laws, including, without limitation, laws relating to computer security.
8. The University shall not be liable for, and the user assumes the risk of loss or destruction of data or interference with files resulting from the University's efforts to maintain privacy, integrity and security of the University's computers, computer systems and networks.
II. Responsibilities
1. The Director of Information Technology has responsibility for establishing and overseeing the implementation and enforcement of this Policy.
2. Any University representative who accesses a system under the authority in this Policy must make a good faith effort to protect the integrity and privacy of data within the system.
3. Users of University computers, computer systems and networks are responsible for:
a. Understanding and complying with all security and computer usage policies governing University computers, computer systems and networks.
b. Making a good faith effort to protect the integrity and privacy of data within the University's computers, computer systems and networks.
c. Maintaining the proper use of his/her account and any activity conducted using such account, including choosing safe passwords, protecting those passwords, and ensuring that all local security protections are set correctly.
d. Ensuring the local security of any system the user connects to the University network.
e. Reporting any possible security lapses on any University computer, computer system or network to the appropriate system administrator or the Director of Information Technology.
f. Respecting the physical hardware and network configuration of University networks. No system user shall modify, limit, or extend the University network or network configurations on which his/her system resides without the written authorization of the Office of Information Technology.
g. Refraining from the alteration, installation, modification, and/or deletion of any software stored or executed on any Computers without the permission of the owner.
h. Refraining from the use of any University computer resource for any unlawful purpose, including, without limitation, infringement of intellectual property (including copyrighted materials).
i. Refraining from copying sensitive and private student, faculty or staff data including social security numbers from the main University Enterprise Resource Planning (ERP) Colleague and Benefactor system for use on laptop computers. This practice presents an exceptional level of risk to the University as laptop computers are extremely portable and susceptible to theft. Exceptions to this policy for purposes deemed critical to University Operations can be made only if approved by the appropriate University Vice President. Such data must be immediately removed from laptop computers when no longer needed.
4 . System administrators have the same responsibilities as users. However, because of their position, system administrators have additional responsibilities and privileges for specific systems or networks. System Administrators are responsible for:
a. Preparing and maintaining security procedures compliant with this Policy and other applicable information security policies and procedures.
b. Taking reasonable precautions to guard against corruption or compromise of University computers, computer systems, or networks.
c. Taking appropriate measures to prevent unauthorized use of the system users' files.
d. Assuring that all hardware and software license agreements are current and in force.
e. Assuring that University computers, computer systems and networks have appropriate back-up procedures and that there is an adequate disaster recovery and business continuity plan in place and tested.
f. Limiting access to privileged supervisory accounts to the administrator, except as may be approved by the Director of Information Technology
g. Putting in place a change control process before performing any work or installing any new software, including patches, on any information system that is serving users. If the change is major, this process must be documented in writing.
III. Specific Rules
a. Information Technology (IT) is responsible for configuring and managing the University network as well as all wired and wireless connectivity to the University network.
b. All remote access to any University system is subject to monitoring by Information Technology
c. All access to restricted systems requires authentication (e.g., insertion of username and password).
d. All IP-capable devices installed on the University network shall have an IP address issued by Information Technology.
e. Information Technology may filter network traffic to exclude malicious traffic on both an incoming and an outgoing basis. Malicious traffic may include viruses and unsolicited commercial e-mail.
f. All wireless communications on the University network must be properly authenticated.
a. Security patches shall be applied within 7 days of vendor release unless otherwise approved by the Director of Information Technology
b. All computer equipment assigned IP addresses by Computer Services shall be protected by the University approved antivirus protector updated on a regular basis (generally within seven days).
a. The privacy and security of files, electronic communications, and other information belonging to individual University users shall be protected to the extent reasonably possible. However, computers, computer systems and networks generally and the University network specifically should never be considered fully private, particularly in light of the open nature of the Internet and related technologies, and the ease with which files and data can be accessed, copied and distributed. Users should take all appropriate precautions to protect sensitive and confidential information stored on their systems.
b. In support of our goal to support privacy, all authority to log, intercept, inspect, copy, remove or otherwise alter any data, file, or system resource on Maryville University's systems and traffic on Maryville University's network rests with the Director of Information Technology . The Director may take action when, at his sole discretion and after consultation with appropriate individuals/departments, he determines that there is a potential or actual threat to the security or integrity of University computers, computer systems or networks or their authorized use. All requests for such actions must be made in writing to the Director of Information Technology.
c. Without limiting its rights in any way, the University specifically reserves the right, in its sole discretion, to limit, restrict, suspend or terminate any user's account or use of the University network or other computer or computer system, for any reason.
d. All computer equipment taken out of service shall be purged of all data stored on the system.
e. All media returning from back-up storage, to be passed to a different user or taken out of usage altogether shall be purged of all information contained therein.
f. The purchase of antivirus software for installation on University Computers other than those programs provided by central IT administration must be pre-approved by the Direction of Information Technology. The purchase and use of information security tools, including firewalls, intrusion detection systems and hacking tools other than those provided by central IT administration must be pre-approved in writing by the Director of Information Technology.
All software loaded onto Maryville University owned computers must be properly licensed. Faculty, staff and students are not permitted to load non-licensed computer software on to any University owned equipment.
If you have questions regarding whether or not a software program is properly licensed, call the Help Desk at ext. 9506.
Colleague and Benefactor are the primary information systems supported by the University. Colleague and Benefactor are integrated advanced information technology solutions designed specifically for higher education. Colleague includes three integrated systems; Student, Financial, and Human Resources. Benefactor is the primary information system utilized by the Institutional Advancement Office for alumni records, gift processing and campaign management.
The University manages and supports Access Maryville (e.g. Datatel WebAdvisor) for web based access to much of the information available in Colleague and Benefactor.
The primary application modules of the Colleague student system include Academic Records, Admissions Application Interface, Campus Organizations, Curriculum Management, Degree Audit, Faculty Information, Financial Aid, Recruitment and Admissions Management, Registration and Residential Life.
The primary application modules of the Financial System include Accounts Payable, Accounts Receivable, Cash Receipts, General Ledger and Purchasing.
The primary application modules of the Human Resource system include Employee and Labor Relations, Payroll, Personnel and Position Budgeting.
The Information Systems (IS) unit of the Information Technology Department (IT) has the primary responsibility of managing and supporting the Colleague and Benefactor information systems.
Authorized employees of the University are given access to Colleague and/or Benefactor and are assigned a user account consisting of a login name and password.
To obtain a user account employees must have their supervisor file a written request with the Information Systems unit of IT.
It is recommended that student workers not have update capability. But, students who are employees of the college, with supervisor permission may access administrative data and applications necessary to perform the responsibilities of their employment. However, they must follow the same steps and procedures as a faculty or staff member.
Access to the various Colleague & Benefactor Application Modules are set at the time of User Account set up. The access that an employee is granted is determined by the employee's job responsibilities. Only those Applications and Modules necessary to perform the employee's job responsibilities are granted.
AIS provides programming and other Colleague user services to members of the University community. These services include ad hoc query reporting, subroutine writing, modifications to Colleague and Benefactor data screens using the ENVISION toolkit, and menu building (e.g. placing reports on user menus) and adding new Colleague/Benefactor functionality and work flows. The AIS staff consult with users and departments on how to use the Colleague and Benefactor systems to improve business processes. The AIS staff work closely with the Colleague User Support Coordinator and with the Colleague Users Group in maximizing use of the Colleague/Benefactor systems.
All requests for Colleague programming and consulting services must be made in writing to the Manager of Information Systems. Projects requiring significant Human Resources to accomplish will need the written approval of the department Vice President. All project requests are subject to a screening and review process and major projects are approved by the Vice President for Planning, Information and Institutional Research in coordination with the Director of Information Technology. Approved projects are placed on the AIS operations schedule for work. Assignment of priority of projects is determined by the Vice President for Planning, Information and Institutional Research in coordination with the Director of Information Technology. Projects mandated by external Federal and State agencies for compliance with federal and state regulations will receive priority.
It is the policy of Maryville University to implement controls to secure and limit vulnerability of administrative data and applications stored in/and accessible by University owned computing systems and by University employees.
Access to administrative data and applications residing on any University owned computing system or application will be granted to employees of Maryville University only. Access to data and applications will be granted only to the extent necessary for employees to exercise the responsibilities of their employment.
Students who are employees of the University, with supervisor permission, may access administrative data and applications to the extent necessary to perform the responsibilities of their employment.
Access Capability - Authority granted to an individual which allows viewing of Administrative data residing on an administrative systems and applications file. Access capability is generally managed through assignments of a login name and password
Administrative Data - Any data related to the administration of Maryville University. This includes data used by both the central administration and the administrative units of the various departments of the college.
Administrative Systems and Application - Any computer system/application or program which supports administrative activities of the college. This includes systems or applications supporting both central administration and the administrative units of the various departments of the University.
Campus Wide Access Information - Information intended for University use and not for external distribution. Unauthorized distribution of this information to external sources by University employees is considered an abuse of restricted information.
Data Owner - The employee responsible for the administrative data in the Administrative Systems and applications e.g. a division or department head. Responsibilities include evaluating/approving requests for access to specific administrative data or groups of administrative data.
IS - The Information Systems unit of the Information Technology Department.
IT - The Information Technology Department
Public Information - Information that is available for/or distributed to the general public either regularly or upon request.
Terminal - A computer terminal or microcomputer which allows access to any administrative computing system.
Administrative Data Owners are those individuals responsible for the management and use of the University data. The following are the Administrative Data Owners and associated applications and modules that house the University data:
V.P. Academic and Student Affairs - Academic Records, Campus Organizations, Faculty Information, Curriculum Management, Degree Audit, Registration, Residence Life.
V.P. Admissions and Enrollment Management - Admissions Application Interface, Financial Aid, Recruitment and Admissions Management.
V.P. Administration and Finance - Financial Systems, Accounts Payable, Accounts Receivable, Cash Receipts, General Ledger, Employee and Human Resources, Payroll, Personnel, Purchasing.
V.P. of Planning and Institutional Research - Registration, Degree Audit, Census Information
V.P. of Institutional Advancement - Alumni records, Gifts & Pledges, Campaign Management Information, Benefactor
The Data Owner is responsible for determining:
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What administrative data within administrative systems and applications are appropriate for distribution.
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The audience for distribution.
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The methods and timing of distribution.
The Data Owner must ensure that all individuals with access to administrative data are aware of the confidential nature of the information and the limitations, in terms of disclosure, that apply to the data.
When accessing restricted information, employees are responsible for maintaining its confidentiality. The granting of a user login name and password requires that employees will always maintain confidentiality over appropriate information.
The release of administrative data without the express approval of the Data Owner or outside the established guidelines for such administrative data will not be tolerated.
Vendor documentation/manuals provided to college administrative users, for administrative applications, must not to be copied or given to any outside vendors. These manuals are copyrighted and the college intends to honor the copyright laws.
All Colleague and Benefactor passwords automatically expire every 35 days. If users forget their password, users may notify the Manager of Information Systems (IS) to receive a new password.
The Human Resources office is responsible for notifying the Manager of Information Systems when an employee is separated from the University. The Manager of IS will then terminate the employee Colleague and/or Benefactor account access. This standard procedure serves to protect the employee, administrative computers, applications and networks against possible tampering.
Supervisors are responsible for notifying the Manager of Information Systems of a change to an employee's job functions. The Manager of Information Systems will then reset the Colleague and/or Benefactor access rights for the employee.
Users must not disclose their password to anyone. Sharing of passwords is a violation of the University Computer Security Policy, procedures and guidelines.
Access attempt history logs are printed and reviewed on a daily basis. Any unauthorized attempts will be researched. Those judged to be unresolved or dangerous will be reported to the user and his supervisor for resolution. Any unauthorized access attempts will be grounds for denial of computer access or dismissal.
It is recommended that access to administrative data by student employees be highly restrictive and limited.
Supervisors may decide what portions of administrative data their student employees should have access to. Such access should be allowed only when staff members of the department are present to supervise the student employee. Student workers should not be issued passwords. Supervisors should provide access to Student workers by logging in a generic student account and password that has highly restricted access to University systems.
IS staff provide consulting to the various units of the University relating to use of Colleague & Benefactor code tables. These code tables lie primarily in the area of Admissions and the Registrar's office for Colleague and in the Institutional Advancement Office for Benefactor. There is a shared responsibility for maintaining code tables between IS staff and the individual departments that are the primary users of the code tables.
Colleague and Benefactor Administrative data will be backed up daily and stored offsite.
All administrative computing system and file servers will be physically protected from unauthorized access.
The IT Data Center is off limits to unauthorized personnel. Authorized personnel are those persons who have a need to transact specific University computer-related business within the IT department.
Terminals and PCs will be automatically logged off if unattended for a period of thirty minutes (30). Periodic reviews will be made, by the Manager of Information Systems to determine if the unattended time period should be decreased or increased.
Unattended terminals must be protected from unauthorized use. When employees leave the work area, the screen must be cleared and the terminal/PC has been totally logged off from all administrative systems, applications and networks.
Hard copy administrative data obtained from the administrative systems and applications must be carefully protected, especially those that contain restricted administrative data. Provisions must be made for the secure disposal of this administrative data (i.e. student information), by shredding.
The Colleague and Benefactor systems run on an HP 9000 Unix platform. Hardware upgrades are performed as needed and complete system upgrades occur every 3-4 years depending on system performance.
HP Unix operating system upgrades are performed periodically and are coordinated with Hewlett-Packard. Every effort is made to minimize system downtime during these upgrades
Colleague and Benefactor application patches and upgrades are performed by IS staff several times during the year and these patches and upgrades are coordinated with DATATEL. Every effort is made to minimize system downtime during these upgrades.
The Colleague User Support Coordinator is responsible for providing individual and group faculty/staff Colleague and Benefactor training. The individual departments of the University are responsible for cross training their employees on the everyday operational use of Colleague and Benefactor as it relates to the specific area of the University (e.g Registrar's office trains Registrar employees; Admissions office trains Admissions employees). Requests for individual or group department training should be made in writing to Cheryl Chase, Colleague User Support Coordinator, ext. 9345 or cchase@maryville.edu .
Instructional Technology Services is one of the four major units under the Information Technology Department. whose primary responsibility is to provide quality and responsive computing services, classroom and multimedia support and faculty technology assistance to the students and faculty at Maryville University. Its primary goal is to effectively integrate by way of implementing, managing, and utilizing technology in order to facilitate and enhance student learning at Maryville University.
Instructional Technology Services support the technology located in the computer labs, computer classrooms, standard classrooms and smart classrooms. Instructional Technology Services provides AV and media services, web hosting of faculty web pages and web publishing services, online course content delivery and management services using WebCT and eCollege. These facilities and services are for use by Maryville students, faculty, staff and alumni. Each user shall use ITS facilities and services in accordance with the rules, policies and procedures consistent with the stated goals and mission of Maryville University. ITS has the responsibility to provide appropriate management and security to maintain reliability, efficiency and integrity of its resources and to enforce its rules, policies and procedures.
ITS coordinates the acquisition and upgrading of computers and related computer technology for the University computer labs, computers classrooms, standard classrooms and smart classrooms.
An annual review of all Instructional Technology computers is performed and a schedule of computer facilities in need of upgrades is produced as part of the University Technology Refresh Program. Instructional Technology staff consult with academic leaders as part of this process.
ITS is responsible for acquisition and licensing of all software provided in central Instructional Technology facilities including the open computer labs, computer classrooms, smart classrooms and. A list of licensed and supported Instructional Technology software is provided in the appendix of this document.
Acquisition and licensing for software that is specific and limited in use to a specific academic department is the responsibility of the specific academic department. ITS will consult and assist in the acquisition and support of software but the planning, budgeting and licensing authority lies within the academic department.
There is at least one full-time staff available for technical support during the regular hours of operation. Beyond the published regular hours, ITS staff on duty can be contacted anytime during emergency situation minimizing or preventing disruption of classroom instructions and delivery.
Monday to Friday 7:30 a.m. - 7:30 p.m.
Saturday 8:00 a.m. - 4:30 p.m.
Monday to Thursday 7:30 a.m. - 7:30 p.m.
Saturday 8:00 a.m. - 4:30 p.m.
Instructional Computing Reid 1329 314.529.9861
Classroom Technology Reid 1325 314.529.9575
University Media Services Reid 1316 314.529.9577
Faculty Technology Services Reid 1333 314.529.9647
Manager of ITS Reid 1333 314.529.9647
The main computer lab located in Reid Hall are staffed with student lab assistants during the following hours. The computer labs located at Southwest and St. Charles campuses maintain their respective hours of operation. The computer labs located at the residence halls in Duchesne and Mouton are open 24 hours on a daily basis.
Monday to Thursday 8:00 a.m. - 10:00 p.m.
Friday/Non-WEC 8:00 a.m. - 5:00 p.m.
Friday/WEC 8:00 a.m. - 10:00 p.m.
Saturday 8:00 a.m. - 4:30 p.m.
Sunday/WEC 8:00 a.m. - 4:30 p.m.
Sunday/non-WEC CLOSED
Monday to Thursday 8:00 a.m. - 9:00 p.m.
Friday/Non-WEC 8:00 a.m. - 4:30 p.m.
Friday/WEC 8:00 a.m. - 9:00 p.m.
Saturday/WEC 8:00 a.m. - 4:30 p.m.
Saturday non-WEC CLOSED
Sunday CLOSED
ITS manages and supports more than twenty (20) computer classrooms and lab facilities located on the main campus and at the Southwest Center and the St. Charles Center. The lab facilities are equipped with high-end Intel-based Pentium workstations and/or Macintosh computers. Each workstation runs standard application programs and operating systems with high-speed Ethernet connections running on Novell Netware and Windows network operating systems. Each computer classrooms are also equipped with presentation and audio-visual tools such as ceiling mounted data projection unit, VCR/DVD players and other related tools.
Computer Lab Facilities by Location
Open Lab/Public Access Lab in Reid 1337
Computer Classrooms in Reid 1320, 1330, 1334
Communications Lab in Reid 3315
Physics Computer Lab
Anatomy Computer Lab
Nursing Computer Lab
Rehab Computer Lab
Education Computer Labs in G-252 and G254
Writing Center
Music Therapy Computer Lab
Graphics Design Labs in Rooms 103 & 104
CAD Computer Labs in Rooms 105 and 106
Computer Classroom A
Computer Classroom B
Computer Classroom in Room 101
Computer Classroom in Room 102
ITS is responsible in managing and providing maintenance and technical support to all University classrooms located at the main campus and the Southwest and St. Charles Centers.
Classrooms are categorized as:
All standard classrooms are equipped an instructor's computer connected to a 32-inch VGA monitor and VCR, LAN and INTERNET access data port and overhead projection unit.
All Smart Classrooms are equipped with Ceiling mounted data projection units, instructor's computer, with LAN and Internet Access data port; smart panel on wall for centralized control of the projection system; VCR/DVD player; overhead projection unit; and projection screen.
A number of the smart classrooms are also equipped with an AMX touchscreen system, document camera, slide projectors and electronic projection screen.
Computer Classrooms are equipped with an individual computer for each student along with an instructor's computer, ceiling mounted data projection unit and other technology.
All Computer Classroom reservations are made through the office of the Vice-President for Academic and Student Affairs. Reservations can be made by email or by phone by calling (314) 529-9400 or email jstoecker@maryville.edu. The use of off campus facilities are processed separately by calling the individual campuses at (636) 343-0300 for Southwest Campus and (636) 978-4277 for St. Charles/O'Fallon campus.
Technical support is provided by the I.T.S. staff by calling 314-529-9575 or email bkalil@maryville.edu. Technical support includes maintenance, repair, and troubleshooting of all classroom equipment, satellite system, closed circuit cable TV, and videoconferencing system. This also includes but not limited to satellite configuration, classroom setup and equipment troubleshooting such as: VGA monitor, data projection unit, overhead projection unit, slide projectors, VGA monitors, classroom computer, VCR, audio and other video devices. All calls are responded within 24 -hours from the time call is initiated.
Equipment installation and use of additional services and resources includes those resources and AV services that are not part of the regular classroom configuration. Additional equipment is available for classroom use including slide projectors, data projectors, laptops, phonographs and other AV standard equipment.
Request must be received at least 72 hours prior to the date of use. Requests can be made by calling 314-529-9575 or 314-529-9577 or by email sent to bkalil@maryville.edu.
Training is provided to faculty members such use of smart classrooms equipment and other related equipment such as VCR, data projection units, overhead, slide projection units and other related resources. Group or individual training can be arranged upon request. Requests can be made by calling (314)529-9575 or by email sent to bkalil@maryville.edu.
Technical support & Training for faculty is provided by the ITS staff. Faculty can call (314) 529-9647 or email julaio@maryville.edu for technical support and to arrange individual or group training.
- Technical support and training for faculty is available for creating and maintaining online course content using the WebCT . Faculty are encouraged to undergo training on how to use WebCT prior to the actual course creation. The actual creation of pure online course may take from 120 to 240 hours depending on the computing skills of the user and availability and format of current teaching materials. Faculty members may use WebCT to supplement their existing classes by using some of the features of the system including online testing/assessment, content distribution, classroom communications and other related classroom activities.
Each semester training sessions are provided to faculty members in the following areas:
- Faculty may use the instructional web services at Maryville that will allow them to create their personal web pages to be used to augment distribution of classroom materials and to enhance classroom communication. Summarized guidelines are listed below:
1. Faculty may request ITS to create a personal website by written request indicating their intent and purpose/s or by completing the Web Services Request form.
2. FTS is not responsible in updating or maintaining faculty web sites.
3. Maryville and FTS are not responsible for the contents or materials published or hosted on the faculty web server.
4. Faculty members are encouraged to attend the training sessions on web design conducted in-house. If scheduled training is not available, it is recommended that training courses outside Maryville should be taken prior to creating their web sites.
- This type of web service is provided for faculty teaching courses designed to develop, publish and manage a web site in a classroom setting observing the following general guidelines.
1. Each student in a class is allowed to gain access to a website to be used in developing, publishing and maintaining web pages during the duration of the course.
2. Faculty members teaching the course will serve as the first line of support and administrator of the class websites.
3. Higher level of technical support is provided by the ITS staff.
4. Maryville and ITS are not responsible for the contents or materials published or hosted on the faculty web server.
5. Training or any form of tutoring is not provided with these services.
Technical support and special services are available for the University auditorium and other campus wide facilities requiring special assistance for audio-visual tools such as sound systems, microphones and other standard AV materials. Technical support is also provided for close cable circuit and university satellite downlink.
Contact Information: (314) 529-9577 or email kenw@maryville.edu. Request must be received at least 1 week prior to the date of use.
Monday through Thursday 7:30 AM to 7:30 PM
Fridays/non-WEC from 7:30 AM to 4:30 PM
Fridays/Week End College from 7:30 AM to 7:30 P.M.
Saturdays and Sundays/WEC from 8:00 to 4:30 PM.
Saturday & Sundays/non-WEC - CLOSED
Faculty and staff in need of a computer repair should contact the Help Desk (ext. 9506 email: helpdesk@maryville.edu . Faculty and staff in need of a computer upgrade should contact their immediate supervisor. The IT department conducts an annual review of all desktop computers and computer equipment located in computers labs and classrooms. The annual "Technology Refresh Program" is designed to replace outdated computer technology on a regularly scheduled basis.
All requests for Database and Networked Application Services must be made in writing to the Manager of Network and User Services. Projects requiring significant Human Resources to accomplish will need the written approval of the department Vice President. All project requests are subject to a screening and review process and major projects are approved by the Vice President for Planning, Information and Institutional Research in coordination with the Director of Information Technology. Approved projects are placed on the Network & User Services project schedule for work. Assignment of priority of projects is determined by the Vice President for Planning, Information and Institutional Research in coordination with the Director of Information Technology. Projects mandated by external Federal and State agencies for compliance with federal and state regulations will receive priority.
The Maryville University Electronic Mail and Collaboration services (E-Mail) are the property of Maryville University and are provided for the use of current Maryville University faculty, staff, and students only.
The Maryville University E-Mail accounts are to be used for Maryville University business. Every current faculty, staff, and student of Maryville University is entitled to and may apply for an E-Mail account unless prohibited from obtaining an E-Mail account because of a disciplinary action.
Maryville University E-Mail accounts are for the use of the account holder and may not be shared with or accessed by any other user.
The owner of the E-Mail account is responsible for the security and privacy of the account and for all transactions which take place on the account, whether intentional or unintentional. The owner of the E-Mail account must report any breach of such security or any knowledge of any illegal or improper use of the account to IT.
Authorized members of the IT staff may access the contents of any account to facilitate troubleshooting or when requested by security or law enforcement authorities to ensure compliance with Maryville University policies, the laws of the state of Missouri, or the laws of the United States of America.
Authorized members of the IT staff may access any logs, activity history or traces, or other logging or tracing utilities located on the E-Mail server, networking equipment, or any other equipment currently or previously attached to the Network, including equipment not owned by Maryville University, in order to facilitate troubleshooting or compliance with Maryville University policies, the laws of the state of Missouri, or the laws of the United States of America.
Public Folders in the Maryville University Electronic Mail and Collaboration services (E-Mail) are the property of Maryville University and are provided for the use of current Maryville University faculty, staff, and students only and are to be used for Maryville University business.
Public Folders in the E-Mail system are arranged in a hierarchy based on the organizational chart of the university. Specific folders will be placed in the hierarchy by the IT staff based upon the ownership and/or function of the Public Folder.
Public Folder creation at the root level may only be performed by the IT staff. All other folders are to be created under the appropriate first-level folder according to the hierarchy.
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Folders organized upon the organizational chart of the university and designed specifically for the use of only one department or sub-department shall be placed in the Departments first-level folder. The core structure of folders within the Departments first-level folder shall be determined by the current Maryville University organizational chart. A core folder shall be created and maintained by the IT staff for each department from the President's Office down to one supervisory level below each Vice President's office (see the Maryville Core Organizational Chart for a current list of core folders). Folders below the core folders shall be created and managed by the department within which they are created with the exception of Mailbox folders (which may be identified by their name beginning with "Mailbox" and concluding with the mailbox name) which will be managed by the IT staff.
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Folders organized by class and for the use of the faculty and students of a particular class shall be created in the Classes first-level folder.
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Folders created by and for student use apart from classroom or official Maryville University business shall be placed under the Students first-level folder.
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Folders organized by function or event which impact or include the members of more than one department or whose function is not clearly limited to one department shall be placed under the Maryville first-level folder and designated to indicate the event for which they are created.
Public Distribution Lists in the Maryville University Electronic Mail and Collaboration services (E-Mail) are the property of Maryville University and are provided for the use of current Maryville University faculty, staff, and students only and are to be used for Maryville University business.
Public Distribution Lists in the E-Mail system are arranged in a hierarchy based on the organizational chart of the university. E-Mail Accounts will be placed in the hierarchy by the IT staff based upon the department membership and employment status of the accountholder.
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Faculty members are placed in the appropriate Full-Time Faculty or Adjunct Faculty list based on their school affiliation and employment status. The Full-Time Faculty and Adjunct Faculty lists for each school are members of the comprehensive Faculty list for that school. The Full-Time Faculty lists from each school are members of the All Full-Time Faculty list. The Adjunct Faculty lists from each school are members of the All Adjunct Faculty List.
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Staff members are placed in the appropriate Staff list based on their department affiliation. All Staff lists under each vice president are a member of the Department list for that vice president's office. All Department lists are members of the All Staff list.
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The All Faculty and All Staff lists are members of the All Faculty & Staff list.
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Students are members of the All Students list.
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Faculty Emeriti are members of the All Emeriti list.
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Alumni Class Agents are members of the All Alumni Class Agents list.
Unauthorized exchange of copyrighted materials over any medium including file sharing applications such as KaZaa, BearShare, Morpheus, or Gnutella on any computer connected to the Maryville network is prohibited and strictly enforced. Violators of this policy are subject to loss of all network privileges.
The Maryville University Help Desk is open from 8:30am to 5:00pm, Monday through Friday. After hours, users may leave a message by voice mail or e-mail. The Help Desk is directed by the Help Desk Coordinator and is staffed by student workers.
The Maryville University Help Desk provides technical assistance to the students, faculty and staff of Maryville University. Users of Maryville owned equipment can call the Help Desk at ext. 9506 or can send an email to helpdesk@maryville.edu .
The Help Desk provides various levels of support for Technology Equipment as follows:
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Supported Technology Equipment will be supported by the IT staff through the services of the Information Technology Help Desk.
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Unsupported Technology Equipment will not be supported by the IT staff and may only be attached to the network at approved public-access points. Unsupported Technology Equipment may be disconnected or prohibited from attaching to or communicating with the Network if the IT staff determines that there is a real or perceived security risk or risk of interference or incompatibility.
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The Information Technology Help Desk will only provide telephone support for non-Maryville Technology Equipment including equipment owned by Maryville faculty, staff, and students.
Supported Technology Equipment is defined as equipment properly purchased through or approved by the IT department, enumerated on the IT Supported Technology List, and in compliance with all licensing and copyright laws and regulations.
Unsupported Technology Equipment is any Technology Equipment that is purchased without the knowledge, consulting and/or approval of IT or is not in compliance with one or more licensing or copyright laws or regulations.
The Information Technology Help Desk will provide only limited telephone support for non-Maryville owned technology.
The Help Desk Tracking System (HDTS) is an online trouble ticket tracking database that provides technicians and users a way to keep up with the status of a trouble ticket. Users contacting the Help Desk or any IT department for support will have a HDTS ticket created for the issue. Users will receive e-mail notification when a ticket is opened, closed, or assigned to a technician. The notification e-mail contains information on checking the status of your tickets on our website.
All changes to the location or ownership of Technology Equipment must be reported to the Help Desk so that they may track those changes in our inventory. Failure to report changes in location or ownership may delay requests for support from the Help Desk as we gather current inventory information.
The Maryville University Internet Connection (the Internet) provides access to the World Wide Web, external electronic mail, and other electronic services from around the world.
Access to the Internet is provided by Maryville University for use by its faculty, staff, students, and guests for the purpose of conducting Maryville University business.
Guests of accountholders may only access the Internet at approved public-access points.
The Maryville University Information Technology Department staff (IT) will manage, maintain, and update the Internet connection to keep it operating safely, securely, and correctly.
The information transmitted, stored, or accessed over the Internet may not be private. Maryville University is not responsible for the security or privacy of information that originates, terminates, or travels outside of the Maryville University Network.
Maryville University may restrict or filter access to specific services or protocols available on the Internet for technical, security, policy, or legal reasons. Users accessing or attempting to access services not offered by Maryville University, either intentionally or unintentionally, may be subject to disciplinary or legal action.
Maryville University Network Accounts) are the property of Maryville University and are provided for the use of current Maryville University faculty, staff, students, and service providers only.
Network Accounts provide access to authorized services on the Maryville University network including, but not limited to, printing, electronic mail, server-based file storage, off-campus network access, wireless network access, and Internet access.
Every current faculty, staff, and student of Maryville University is entitled to and may apply for TS Account unless prohibited from obtaining TS Account because of a disciplinary action.
Regular network maintenance may be performed on Maryville network at any time. Normally this maintenance will not require network downtime. Occasionally, systems malfunction without warning. At these times, IT staff may, at their own discretion, take whatever action is necessary to restore the system. If there is a foreseeable issue with the equipment, IT staff will send out a notice to all students, faculty, and staff informing them of the problem and the estimated time for the network outage and the resources that will be affected by the outage. Network users will notified by email and/or voice mail when the work has been completed. The IT staff makes every effort to perform necessary network maintenance an upgrades during times that will least affect the Maryville community. There are however will be occasions when network outages will need to occur during regular business hours and during times of normal high network activity.
The Maryville University Data Network (the Network) consists of the wiring, networking hardware and software, wireless networking equipment, networking services (including, but not limited to, file storage, distributed applications, electronic collaboration, and video conferencing), and Internet services.
The Network is provided by Maryville University for use by its faculty, staff, students, and guests for the purpose of conducting Maryville University business.
The Maryville University Information Technology Department staff (MUIT) will manage, maintain, and update the Network to keep it operating safely, securely, and correctly.
Students, faculty and staff may request network storage by contacting the Help Desk at ext. 9506. Typically this will be identified as the P:\ drive when a user logs into the network. This storage may be used to store documents, research, and various class and personal files. Do not store music or video files on the network unless they are class related. Disk and storage space will be monitored and multimedia files may be removed if the user is abusing the amount of storage space provided. The user is responsible for deleting or removing old or obsolete files. Network storage devices are routinely backed up by IT. Individual data on the network drives are not guaranteed and users should take precautions to make sure important files are backed up to another medium. The Network Storage is available as a convenience for ease of access of information from the Maryville network.
The following are considered violations of Maryville Network Use. Individuals found participating in these activities are subject to loss of all network privileges and other University disciplinary action
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Attempting to defeat the network, servers, or administrative computer's security systems, mechanisms, or controls.
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Disguising one's identity in any way, including the sending of falsified messages, removal of data from system files, masking of process names, masking or spoofing of MAC or IP addresses or using any other unauthorized IP address.
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Launching or participating in a denial of service attack or any other action with the intent of damaging or disrupting any network, system, or device on or outside of the Maryville network.
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Possessing, using, or developing password cracking programs or algorithms on or against any device or server within or outside of the Maryville network
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Using or obtaining another user's electronic identification. Electronic identification includes, but is not limited to: voicemail passwords, telephone dialing codes, login ID, password, MAC address, IP address, e-mail address, or ID Card.
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Any action intended to disrupt normal system services or which adversely affects other users' accounts, electronic material, e-mail, or network performance.
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Obtaining, copying, or distributing copyrighted software without the expressed written consent of the copyright holder.
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Accessing or attempting to access another users' data without their permission.
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Using another person's computer without their knowledge to accomplish any action that is in violation of the Maryville University Computer User Code of Conduct.
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Any attempt to probe or scan the University network or any network outside of the University network.
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Any action that is deemed threatening or harassing to Maryville users, administrators, or persons outside of Maryville.
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The creation or intentional distribution of any virus or worm.
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Disabling, tampering with, or accessing any Maryville University system, network device or cabling.
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Providing any unauthorized user with access to a personal login ID or establishing any function or device which provides unauthorized access to the Maryville network via the Internet or otherwise.
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Using any Maryville owned computer or technology for commercial purposes or solicitation.
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Installing or using a wireless access point that is not owned by the University.
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Failure to report known or discovered network security flaws.
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Using a network based proxy to circumvent bandwidth control mechanisms, and any network security device.
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Sending e-mail or any other type of electronic communication that contains profanity, crude language, or sexually explicit messages to any individual on or off the Maryville University network.
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Distributing, possessing, or accessing files, images, or videos that are pornographic in nature via the Maryville network. This includes, but is not limited to, websites, electronic media, peer-to-peer, or file sharing programs.
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Using, downloading, or installing any peer-to-peer file sharing application such as Gnutella, BearShare, KaZaa, or Morpheus.
Individuals are responsible for the proper use of all accounts (network, e-mail accounts, COLLEAGUE, etc.) including proper password protection. Passwords should never be shared with anyone and should not be written in a location where they can be easily discovered. Any action that occurs on an individual's account or workstation is the responsibility of that individual.
When choosing a new password users are encouraged to use a combination of upper and lowercase letters, numbers, and special characters (i.e. !@#$%^&*). If a password is forgotten, IT can issue a new password.
The university employs various measures to protect the security of its computing resources and users accounts. However, users should be aware that the university does not and cannot guarantee such security.
Users should also be aware that their uses of university computing resources are not private. While the university does not routinely monitor individual usage of its computing resources, the normal operation and maintenance of University computing resources requires the backup and caching of data and communications, the logging of activity, the monitoring of general usage patterns, and other such activities that are necessary for the rendition of service. Systems or technical managers, as part of their technical responsibility, may occasionally need to diagnose or solve problems by examining the contents of particular files.
The University may also monitor the activity and accounts of individual users of University computing resources, including individual sessions and communications, without notice (a) when the user has voluntarily made them accessible to the public, as by posting to Usenet or a web site; (b) when it reasonably appears necessary to do so to protect the integrity, security, or functionality of university or other computing resources or to protect the university from liability; (c) when there is reasonable cause to believe that the user has violated, or is violating, this policy; (d) when an account or device appears to be engaged in unusual or unusually excessive activity, as indicated by the monitoring of general activity and usage patterns; or (e) when it is otherwise required or permitted by law.
Any such individual monitoring, other than that specified in "(a)", or required by law, or necessary to respond to perceived emergency situations, must be authorized in advance by the Associate Provost for Computing and Information Services or a designee of same.
The university, in its discretion, may disclose the results of any such general or individual monitoring, including the contents and records of individual communications, to appropriate university personnel or law enforcement agencies and may use those results in appropriate university disciplinary proceedings. Communications made by means of university computing resources are also generally subject to Missouri's Public Records Statute to the same extent as they would be if made on paper.
Regarding computer and network security the User's Responsibilities include:
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Be aware of the limits of computer security. Although the university employs various measures to protect the security of its computing resources and user accounts, users should be aware that the university cannot guarantee such security. Users should therefore engage in "safe computing" practices by establishing appropriate access restrictions for their accounts, guarding their passwords, and changing them regularly.
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Be responsible for backing up and protecting personal files. Although the university under certain circumstances may provide storage space and under certain circumstances that storage may be backed up, Maryville University assumes no responsibility for the loss or recovery of personal files.
The University owns various computers and all of the internal computer networks used on campus. The University also has various rights to the software and information residing on, developed on, or licensed for, these computers and networks. The University has the responsibility to administer, protect, and monitor this aggregation of computers, software, and networks. Specifically, purposes of the University's information technology management are to:
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Manage computing resources so that members of the University community benefit equitably from their use.
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Protect University computers, networks and information from destruction, tampering, and unauthorized inspection and use.
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Communicate University policies and the responsibilities of individuals systematically and regularly in a variety of formats to all parts of the University community.
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Establish and support reasonable standards of security for electronic information that community members produce, use, or distribute. Standards for security and access are elaborated in the document titles "Maryville University Computing Security Policy," as well as in documents derived from it.
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Monitor policies and propose changes in policy as events or technology warrant.
The IT department is responsible for consulting on all major technology purchases.
Individuals should contact the Help Desk (ext. 9506; email: helpdesk@maryville.edu ) to arrange for a technical consultation prior to purchasing technology with Maryville funds.
Technology Equipment is defined as any device or software which communicates with the network or any device or software attached to the network or stand alone. This includes, but is not limited to, computers, printers, monitors, application software, networking hardware and software, and services or service contracts for equipment which are attached to, utilize, or communicate with the Network or any device attached to the Network.
Supported Technology Equipment is defined as equipment properly purchased through or approved by the IT department, enumerated on the IT Supported Technology List, and in compliance with all licensing and copyright laws and regulations.
Limited Support Technology Equipment is defined as Technology Equipment properly purchased through or approved by the IT department, not enumerated on the IT Supported Technology List, and in compliance with all licensing and copyright laws and regulations.
Unsupported Technology Equipment is any Technology Equipment that is purchased without the knowledge and approval of the IT department or is not in compliance with one or more licensing or copyright laws or regulations.
Students are encouraged to bring personal computers to campus. A minimum of two data ports are provided in each living area to provide access to the Maryville network from the Residence Halls. A single data port is available in each bedroom of the Student Apartments. In cases where there are more persons in a room, IT will provide for extra connectivity. If extra connectivity is needed, contact the Help Desk at ext. 9506 (314-529-9506 from off-campus).
Students are required to have up-to-date antivirus software on their computers. FREE software is available from the Internet. Information regarding procedures to secure student owned computers can be found on the Maryville University Information Technology Web Site at http://it.maryville.edu/.
Most university computer equipment is replaced on a regular cycle the the 'Technology Refresh Program". The Goals of the Technology Refresh Program are to:
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assure that appropriate computing resources are available in public and departmental computing facilities, classrooms, and university offices to support the mission of the institution;
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assure that all faculty and staff have a computer of sufficient capability to fulfill their responsibilities;
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implement and maintain minimum standards for computing equipment on campus;
Computer equipment is generally replaced during the summer months (July - August). Replacement schedules are distributed annually to departments in early November for review and consultation with IT staff. Hardware configurations for new equipment are prepared in April/May and individuals with equipment scheduled for replacement are notified of those details. The new equipment is ordered to arrive at the beginning of the fiscal year in June..
University computers and related technologies on the replacement cycle are divided into the following general categories:
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Computer Lab and Classroom microcomputers - Replaced every 3 years, after three full years of use, with a new computer.
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Faculty/Staff Gateway microcomputers - Replaced every 4 years, after four full years of use, with a new computer.
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Faculty/Staff Macintosh microcomputers - Replaced every 3 years, with high-end Macintosh from the Communications or Graphic Design computer lab
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Central data file servers - Replaced every 3-4 years.
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Computer lab and classroom projection systems - Replaced every 5 years, or as needed.
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Part time faculty/staff and student work study computers - Replaced as needed with the 'best of the old' computers resulting from the annual technology refresh program.
Each computer in the replacement plan is designated as being in one of these groups (at the time it is replaced) with a tentative date indicated for replacement. Generally, individuals will have one university computer provided for them on the replacement plan. Adjustments to the general timetable established above for replacement of university owned computers may occur depending on individual or department circumstances, need and budget.
All university computers are maintained in a central inventory. At the time a computer enters the inventory the replacement cycle, if any, is designated. Highly specialized computers that are an integral part of a piece of scientific equipment, or are used primarily for highly specialized purposes, are not generally part of the Technology Refresh Program. Replacement of such equipment is by the annual technology planning and budgeting process.
Individuals pursuing grants for computing equipment should discuss their plans with the Information Technology department as part of the budgeting process. Computing equipment that is acquired under grants will enter the inventory and be upgraded on a regular replacement cycle only if approved at the time of the application for the grant.
Individual and department office printers, scanners and other such devices are not included in the university technology refresh program. These devices are budgeted through the annual technology planning and budgeting process.
The Maryville University Data Network (the Network) consists of the wiring, networking hardware and software, wireless networking equipment, networking services (including, but not limited to, file storage, distributed applications, electronic collaboration, and video conferencing), and Internet services.
The Network is provided by Maryville University for use by its faculty, staff, students, and guests for the purpose of conducting Maryville University business.
The Maryville University Information Technology Department staff (IT) will manage, maintain, and update the Network to keep it operating safely, securely, and correctly.
Public Access Points are designated connection points where non-Maryville users may access the network as guests of Maryville University. These points include, but are not limited to, public network jacks in the University center lounges, public network jacks in the Classrooms and computing Labs around campus, and the Maryville WiFi Wireless network.
Neither the University nor any of its agents will be liable for any losses, including lost revenues, or for any claims or demands against the users of the Maryville network by any other party. In no event will the University be liable for consequential damages, even if the University has been advised of the possibility of such damages. The University will not be responsible for any damages due to the loss of output, loss of data, time delay, network system performance, software performance, hardware damage, incorrect advice from a consultant, or any other damages arising from the use of the University's network systems, information systems, or PC Repair technicians. The University will attempt to correct conditions and restore information losses.
The Telecommunications and Data Center Operations Office is located in Gander Hall, Room 38 (x9560) and is staffed Monday through Friday 7:00 a.m.- 4:30 p.m. This office oversees the operation of the phone switch and provides services to faculty, staff, and students. These services include add, moves, and changes of line service, repair calls, maintenance of the voice mail, university directory/distribution, and phone authorization codes. If you have any problems related to phone/fax/modem lines or need a change in the type of service you have, please contact this office.
Maryville University provides one analog telephone for each Residence Hall room and for each bedroom in the Apartments. Students are responsible for bringing their own phone to campus. Students are responsible for securing their own long distance contracts with the appropriate vendor.
Maryville also provides one voicemail box for each student on campus for the sole purpose of collecting messages when the student is not available. The voice mail boxes are created at the start of each fall semester and are cleared out at the end of each spring semester.
The telephone service is not to be used in a harassing or threatening manner. The Telecommunications will trace all such activity. The results of the trace will be given to the Office of Public Safety and the Office of Student Development.
The Telecommunications office reserves the right to monitor and remove any inappropriate greeting placed in the voice mail system. Individual voicemail service may be removed if used inappropriately. Olivet reserves the right to deactivate phone service from a room if improper use of equipment or service persists.
Maryville University provides a FREE basic cable connection in each Residence Hall Room and in each bedroom in each of the Student Apartments. Students are responsible for advanced cable and may contract with Charter Communications for this on an individual basis.
If you need to add/move/change data or voice lines, contact this office as to what changes need to be made. Examples of services this covers include adding phone, fax, modem or data lines, changing existing features on individual phones, changing name displays, etc.
If you experience any problems related to data/voice lines or equipment, such as dead phone lines or broken equipment, you should contact this office immediately. This office serves as the liaison with Southwestern Bell for all repair calls.
This office sets up and manages all voice mail boxes for faculty, staff, and students. If you have a problem accessing your mailbox or have forgotten your password, you should contact this office so that we can re-enable your mailbox. Instructions for all voice mail procedures are available in this office.
The Telecommunications office produces a Faculty/Staff Campus Telephone Directory at the beginning of each of the fall and spring semester based on availability of information from each department. The phone directory is created from a database maintained by the Telecommunications office and the Network Services Office. Changes to the directory (e.g. faculty/staff office relocations, telephone number changes etc.) should be directed to either the Human Resources Office or to the main switchboard operator or to the Telecommunications office.
Long distance authorization codes are distributed to faculty and staff. If you need a new code, experience problems using your code, or have forgotten your code, please contact either x9560 or x9465.
Maryville's main administrative computing systems and network operations center is located in the data center on the ground floor of Gander Hall. Across the hall is the main telecommunications room. The primary responsibility of data center operations is to monitor and maintain all computer systems located in the data center. From the data center, computer reports are printed and distributed, scanning services are provided, data resources monitored and backed up daily and supply inventories are managed.
The Maryville University Web Site (www.maryville.edu) contains information and services designed to inform the general public about Maryville University. This includes information on university operations, services offered, and courses available. The Maryville University Intranet Web Site (intranet.maryville.edu) provides university-wide information to existing students, faculty, and staff. These sites are not designed to contain personal web pages, classroom projects, or other instructional materials.
The Information Technology Department is responsible for the design, maintenance, and management of the Maryville University web site. The Web Services office is responsible for coordinating and maintaining a consistent "look and feel" for all areas of the web site. The Technology Steering Committee is responsible for the leadership and direction of the Maryville University Web Site. The committee will assist the Web Services office in maintaining a priority list known as the "High-5" list of most urgent web site projects. Individual responsibilities are outlined below:
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Server Hardware
Server Software |
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Web Site Organization
Web Site Maintenance
Web Site Continuity, Navigation
and Look & Feel
Web Site Content Creation & Management
Web Site Security |
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Leadership & Direction
High-5 List of Projects |
Changes to the Maryville University Web Site are made strictly on the development server (WebTest). Changes are generally made by the Web Services office at the request of the content authority, but may be made directly by an approved content developer if desired. All changes to the Maryville University Web Site must comply with the Web Site Design and Content Guidelines.
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Requesting Changes by the Web Services office
To request a change by the Web Services office, complete the Web Site Change Request form (available on the Web Services intranet site, http://intranet.maryville.edu/it/WebAdmin.htm) and have it authorized by the content authority. Once the request is received, Web Services will meet with the requestor and clarify any necessary information in the request before making any changes. Once the changes are complete, Web Services will ask the requestor to review the changes on the development server (WebTest) and approve them. Once approved, Web Services will publish the changes to the production server.
All Web Site Change Requests will be prioritized and processed based on the criteria outlined in the Web Project Priorities section below. A member of the Technology Steering Committee may promote a project to the High-5 list according to the procedures outlined in the High-5 Project List section below. Content Authorities who wish to have their projects promoted to the High-5 Project List must contact their member of the Technology Steering Committee for consideration.
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Requesting Publication of Content Developer Changes
Once changes have been made to the development server by the content developer and approved by the content authority, the content developer or content authority must contact Web Services to publish the changes to the production server. Changes may only be published to the production server by the Web Services office. All publication requests will be processed during the publication hours of the Web Development office. Contact the Web Development office for details on the publication hours.
The Content Authority is the person responsible for the content in a given section of the Maryville University web site. The content authority must approve all changes made within their section of the web site. The content authority may delegate the responsibility and authority for making changes to a trained and approved content developer (see Content Developers below).
The content authorities for the Maryville University Web Site are as follows:
School of Liberal Arts - Dean of School of Liberal Arts
School of Business - Dean of School of Business
School of Health Professions - Dean of School of Health Professions
School of Education - Dean of School of Education
Departments - Vice President over Department
Home Page and All Other Pages Not Included Above - Technology Steering Committee
The content authority above may delegate control of any portion of a site to another individual by contacting the Web Services office in writing. However, regardless of the person making the changes, the content authority has the ultimate responsibility for the correctness and completeness of the content published.
| Each project presented to the Web Services office will be given a priority level based on the following criteria. All projects will be classified into the highest priority level for which they qualify. |
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Changes that affect legal, regulatory, copyright, accreditation, and compliance issues. |
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Sites with critical changes or time critical events that can affect the accuracy of information. |
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Changes or additions to the Maryville Website or Intranet Website that do not fall into categories 1 or 2. |
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Projects to explore, develop, or maintain technologies to enhance and improve web functions or features. |
| Each project presented to the Web Services office will also be given a project category. The project category aids Web Services in determining the amount of time and resources required to complete the project. |
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Projects that include a new core topic, academic program, web area, or structure or navigation overhaul. |
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Projects that are estimated to require more than eight (8) hours to complete. |
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Projects that are estimated to require more than four (4) hours to complete. |
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Projects that are estimated to require less than one (1) hour to complete. |
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Simple requests to approve and publish content already updated by a content developer. The content authority must approve the new content before the Subweb Publish Request can be completed. |
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Projects that require outside vendor action or support regardless of the amount of time or resources required to complete the project. The Web Team will obtain cost and resource requirements from the vendor prior to starting the project. |
Projects which the Technology Steering Committee determines to be of the highest priority to the university shall be placed on the High-5 Priority List. Any project submitted to the Web Services office with the appropriate Web Site Change Request paperwork and placed on the Web Project List can be elevated to the High-5 Priority List by a member of the Technology Steering Committee. Changes to the High-5 Priority List must be approved by the Technology Steering Committee.
All Instructional Technology Web Sites (including personal sites for faculty, course materials, and classroom project sites) will be hosted on the Instructional Technology web servers.
The following hardware will be fully supported by the Maryville University Information Technology Staff. Approved hardware includes the accessories and components that arrive with the equipment.
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Gateway Computers
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Network-Ready Hewlett Packard Printers
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Network-Ready LexMark Printers
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IBM Netfinity Servers
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Cisco Routers
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Hewlett Packard ProCurve Switches and Routing Switches
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Hewlett Packard USB Flat Bed Scanners
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Iomega USB Zip Drives
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Iomega Internal Zip Drives
The following software will be fully supported by the Maryville University Information Technology Staff. Approved hardware includes the accessories and components that arrive with the equipment.
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Microsoft Windows Operating System (NT, 2000, XP)
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Microsoft Office Professional Suite (2000, XP)
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Microsoft FrontPage (2000, 2002)
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Microsoft Visio (2000, 2002)
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Microsoft Project (98, 2000, 2002)
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Microsoft Internet Information Server (4.x, 5.x)
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Microsoft Internet Explorer (5.x, 6.x)
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Adobe Acrobat (Reader and Full Version)
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Adobe Illustrator (7.x, 8.x, 9.x, 10.x)
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Adobe Photoshop (6.x, 7.x)
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Adobe Premiere (5.x, 6.x)
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Novell Netware (5.x, 6.x)
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Novell Zenworks Suite (3.x)
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Novell BorderManager Suite (3.x)
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Netscape Navigator (4.x, 6.x)
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Symantec ACT! (4.x)
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Symantec Norton Antivirus Corporate Edition (7.x)
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Symantec Norton Ghost (7.x)
Win 2K
Office 2K
Office XP
Adobe Photoshop 7
Adobe PageMaker 7
SPSS 9.0
MS Visio 200
Visual Dbase
Visual Dbase 5.5
Visual Dbase 7.5
Dbase 2K
Visual studio .net 2003
Macromedia studio 2003
Peachtree 2003
Oracle 8i lite
The management scientist
Basic marketing
Borland Jbulder 3 Pro
Smart Draw
Nursing Programs (open lab only)
Medisims I
Medisims II
Pediatric Nursing I
Pediatric Nursing II
Preop
Postop
Language of healthcare
Practice based learning
WEBct
